PRIVACY POLICY
Privacy Policy
Last Updated: September 8, 2026
STM Services LLC, doing business as STM Cleaning Services, respects your privacy and is committed to protecting the personal information you provide to us.
Care.
Reliability.
Protection.
Sanitation.
STM Services LLC, doing business as STM Cleaning Services (“STM Cleaning Services,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, schedule or receive cleaning services, communicate with us, make a payment, apply to join our independent cleaning contractor network, or otherwise interact with STM Cleaning Services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Customer and Contact Information
We may collect personal information that you voluntarily provide to us, including:
• Name
• Email address
• Telephone number
• Service address
• Information about your home, business, or other property
• Cleaning service preferences and requested services
• Preferred dates, times, and scheduling information
• Information submitted through quote, contact, booking, or other website forms
• Communications you send to us by phone, email, text message, website form, or other methods
Cleaning Service Information
We may collect information necessary to provide, schedule, estimate, manage, and document cleaning services. This may include information about the property, areas requiring cleaning, access or service instructions, cleaning preferences, and other information you choose to provide.
Photos and Images
We may receive, collect, or create photographs of a customer's home, business, or other property when reasonably necessary to:
• Prepare or evaluate an estimate
• Document the condition of a property before or after service
• Document cleaning results
• Address quality concerns, damage claims, or service issues
• Communicate with customers regarding requested services
We will seek appropriate permission before using identifiable customer or property photographs for promotional purposes, such as before-and-after photographs used on our website, social media, Google Business Profile, or advertising.
2. Payment Information
STM Cleaning Services may use Stripe and other authorized payment service providers to process customer payments.
When you make a payment, payment information such as your credit or debit card information may be collected and processed directly by the payment processor. STM Cleaning Services does not intend to directly store your complete payment card number or card security code.
Payment processors may collect and process information according to their own privacy policies and terms.
3. Independent Contractor Applicant Information
Individuals who apply to join the STM Cleaning Services independent cleaning contractor network may provide information including:
• Name and contact information
• Address or service area
• Cleaning experience
• Availability
• Transportation information
• Driver's license information
• Automobile insurance information
• General liability insurance information
• Information regarding cleaning supplies and equipment
• Business information
• Professional references
• Background-screening information or authorization
• Information regarding whether the applicant works individually or with a team
• Other information voluntarily submitted as part of the application process
We may use contractor applicant information to evaluate applications, communicate with applicants, verify qualifications, conduct permitted screening or reference checks, maintain application records, and administer potential or existing contractor relationships.
Submitting an application does not guarantee acceptance into the STM Cleaning Services contractor network or the availability of cleaning opportunities.
4. How We Use Personal Information
We may use personal information to:
• Respond to questions and inquiries
• Prepare and provide cleaning estimates or quotes
• Schedule, reschedule, and manage cleaning appointments
• Provide residential and commercial cleaning services
• Communicate about upcoming or completed services
• Process payments and maintain transaction records
• Provide customer support
• Address complaints, service concerns, or disputes
• Maintain business and accounting records
• Evaluate independent contractor applications
• Communicate with contractor applicants and independent contractors
• Protect our customers, business, website, contractors, and others
• Detect or prevent fraud, misuse, or unlawful activity
• Comply with applicable legal and regulatory requirements
• Enforce our agreements and policies
• Send marketing communications when permitted and appropriate
5. Email and Text Message Communications
Service-Related Communications
If you provide your email address or telephone number, STM Cleaning Services may contact you regarding your inquiry, quote, appointment, scheduled cleaning, service updates, rescheduling, customer-service matters, contractor application, or other transactions or requests.
Marketing Communications
If you separately consent to receive promotional communications, we may send information about promotions, discounts, special offers, or other marketing communications.
Consent to receive marketing text messages is not a condition of purchasing cleaning services.
Message and data rates may apply to text messages depending on your wireless carrier and service plan. Message frequency may vary.
You may opt out of promotional text messages by replying STOP. You may also contact us to request that promotional communications stop.
Opting out of marketing communications does not necessarily prevent us from sending communications necessary to provide services you requested or otherwise manage an existing transaction or business relationship.
6. How We Share Information
We may disclose personal information when reasonably necessary to operate our business and provide our services.
This may include sharing information with:
• Payment processors, including Stripe
• Website hosting, form, scheduling, and technology service providers
• Email and text-message service providers
• Independent cleaning contractors assigned to perform or assist with requested cleaning services
• Professional advisers, such as attorneys, accountants, or insurance professionals, when appropriate
• Government agencies, law enforcement, courts, or other parties when required or permitted by law
• Other service providers that assist us in operating STM Cleaning Services
Independent contractors may receive customer information reasonably necessary to perform an assigned cleaning service, such as a customer's name, service location, scheduling information, service instructions, and relevant cleaning requirements.
We do not sell personal information for money.
7. Cookies and Website Technologies
Our website and the third-party services that support it may use cookies or similar technologies that are necessary for website functionality, security, form processing, payment processing, scheduling, or other essential operations.
STM Cleaning Services does not currently use Google Analytics, Meta Pixel, or similar advertising-tracking technologies. If our practices materially change, we may update this Privacy Policy accordingly.
Third-party services integrated with our website may use their own cookies or similar technologies subject to their respective policies.
8. Information Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic communication, storage system, or method of transmitting information over the Internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
9. Information Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, protect our legitimate business interests, and enforce agreements.
Different types of information may be retained for different periods depending on the purpose for which the information was collected and applicable business or legal requirements.
10. Your Privacy Choices
Depending on your relationship with STM Cleaning Services and applicable law, you may contact us to:
• Ask questions about personal information we maintain about you
• Request that inaccurate contact information be corrected
• Request deletion of certain personal information when appropriate
• Update your communication preferences
• Opt out of promotional communications
• Withdraw permission for certain future uses of your information when applicable
Certain information may need to be retained for legitimate business purposes or to satisfy legal, accounting, tax, contractual, fraud-prevention, dispute-resolution, or other obligations.
11. Children's Privacy
Our website and cleaning services are intended for adults and are not directed toward children under 18.
STM Cleaning Services does not knowingly seek to collect personal information directly from children under 18 through this website.
If we become aware that personal information from a child has been collected in circumstances where it should not have been, we may take reasonable steps to delete the information as appropriate.
12. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, services, or payment providers.
Those third parties may have their own privacy practices and policies. STM Cleaning Services is not responsible for the privacy practices of third-party websites or services that we do not control.
We encourage users to review the privacy policies of third-party services before providing personal information directly to them.
13. Changes to This Privacy Policy
STM Cleaning Services may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services, technology, or applicable requirements.
When we update this Privacy Policy, we may revise the “Last Updated” date displayed at the top of this page.
We encourage visitors to review this Privacy Policy periodically.
14. Contact Us
If you have questions or concerns regarding this Privacy Policy or our privacy practices, you may contact:
STM Services LLC, doing business as STM Cleaning Services
Email: [email protected]
Phone: (317) 844-6957
STM Cleaning Services provides dependable, high-quality residential and commercial cleaning services. We deliver professional, flexible cleaning solutions tailored to each customer's needs while creating clean, comfortable, and welcoming spaces.
Contact Us
Phone: (317) 844-6957
Email: [email protected]
Customer Service Hours
Monday – Saturday: 8:00 AM – 5:00 PM
Sunday: Closed
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