TERMS OF SERVICE
Terms of Service
Last Updated: September 8, 2026
These Terms of Service (“Terms”) govern your use of the STM Cleaning Services website and your requests for cleaning services from STM Services LLC, doing business as STM Cleaning Services. By using this website, submitting a request for a quote or service, or otherwise contacting us through this website, you agree to these Terms.
Care.
Reliability.
Protection.
Sanitation.
These Terms of Service apply to the use of the STM Cleaning Services website and to requests for residential, apartment, and commercial cleaning services. Cleaning services are subject to availability, property conditions, service requirements, and acceptance by STM Cleaning Services. Submitting a quote request, contact form, or service request does not by itself guarantee an appointment, service date, or quoted price.
1. Cleaning Service Requests and Quotes
Service Requests and Quotes
Customers may request information, a quote, or cleaning services through our website, by phone, email, or other available methods. Information provided about the property, requested cleaning services, property condition, size, access, frequency of service, and other relevant details may be used to prepare an estimate or quote.
Quotes and estimates may be subject to change if the actual condition, size, scope of work, or service requirements differ from the information originally provided. A submitted request does not guarantee acceptance or scheduling of a cleaning service.
Service Details
Customers should provide accurate information about the requested cleaning service, including:
• Type of cleaning service requested
• Property type and approximate size
• Property condition and areas requiring cleaning
• Service address
• Access or entry instructions
• Preferred dates and times
• Special cleaning requests or instructions
• Any other information that may affect the scope or price of the service
The information provided may be used to determine service availability, scheduling, estimated pricing, and the appropriate scope of work.
Property Photos
Customers may provide photographs of the property when helpful for evaluating a cleaning request. Photos may be used to:
• Help prepare or evaluate an estimate
• Identify areas requiring special attention
• Better understand the condition or scope of the requested work
• Document property conditions when reasonably necessary
• Address service-quality concerns or reported property damage
STM Cleaning Services may also take reasonable before-and-after or condition photographs when necessary to document services, property conditions, or resolve customer concerns. Photos will not be used for advertising or promotional purposes without appropriate permission.
2. Pricing and Payment
Pricing and Payment
Prices and estimates for cleaning services are based on the information provided by the customer and the anticipated scope of work. Final pricing may change if the property's condition, size, requested services, or other circumstances differ from the information originally provided.
Customers are responsible for paying all agreed charges for services provided. Payments may be processed through Stripe or another authorized payment processor. Any applicable payment requirements will be communicated before or in connection with the cleaning service.
Additional services or work outside the originally agreed scope may result in additional charges. When reasonably possible, STM Cleaning Services will communicate significant changes in scope or pricing before performing additional work.
3. Cancellations and Rescheduling
Residential and Apartment Cleaning
Residential and apartment cleaning appointments may be cancelled or rescheduled without a fee when at least 24 hours' notice is provided.
• Cancellations or rescheduling requests made less than 24 hours before the scheduled service may be subject to a $50 cancellation fee.
• Same-day cancellations may be subject to a $50 cancellation fee.
• A $50 fee may apply if cleaning personnel arrive at the scheduled location but are unable to access the property due to circumstances within the customer's control.
• Requests to reschedule are subject to availability and are not confirmed until accepted by STM Cleaning Services.
• If STM Cleaning Services must cancel an appointment, the customer will not be charged a cancellation fee and may arrange another available service date.
Commercial Cleaning
Commercial cleaning services may be subject to separate cancellation or rescheduling terms contained in the applicable service agreement or other written arrangement with the customer.
4. Customer Responsibilities
Customers are responsible for helping ensure that cleaning services can be performed safely and efficiently. Customer responsibilities may include:
• Providing accurate information about the property and requested services
• Providing reasonable and timely access to the property
• Providing necessary entry instructions, keys, access codes, or parking information
• Informing STM Cleaning Services of pets, hazards, fragile items, damaged property, or restricted areas
• Securing cash, jewelry, valuables, important documents, and other sensitive personal property before service
• Identifying items or areas that require special care or should not be cleaned
• Ensuring utilities reasonably necessary to perform the requested cleaning services, such as water and electricity, are available when required
• Communicating significant changes to the requested scope of work before the scheduled service when possible
• Providing a safe environment in which cleaning services can reasonably be performed
STM Cleaning Services may decline, postpone, or stop services when property conditions are unsafe, access cannot reasonably be obtained, or the requested work is materially different from the agreed scope of service.
5. Email and Text Message Communications
Service-Related Communications
If you provide your email address or telephone number, STM Cleaning Services may contact you regarding your inquiry, quote request, appointment, scheduled cleaning, service updates, rescheduling, customer-service matters, or other transactions or requests.
Text Messages
If you provide consent to receive text messages, message frequency may vary and message and data rates may apply. You may reply STOP to opt out of text messages and HELP for assistance where supported.
Marketing Communications
If you separately consent to receive promotional or marketing communications, STM Cleaning Services may send information about promotions, discounts, special offers, or other marketing messages. Consent to receive marketing communications is not a condition of purchasing cleaning services.
Opting out of marketing communications does not prevent STM Cleaning Services from sending communications reasonably necessary to respond to your requests, provide requested services, manage appointments, or address an existing transaction or business relationship.
6. Independent Cleaning Contractors
STM Cleaning Services may use qualified independent cleaning contractors to perform or assist with cleaning services. When an independent contractor is assigned to a cleaning service, the contractor may receive information reasonably necessary to perform the requested work, including:
• Customer name and service address
• Scheduled service date and time
• Property access instructions
• Requested cleaning services
• Relevant property or cleaning instructions
• Other information reasonably necessary to complete the assigned service
Independent cleaning contractors are not employees of STM Cleaning Services. They are responsible for satisfying applicable requirements associated with their independent businesses and performing assigned services in accordance with applicable customer requirements and their agreements with STM Cleaning Services.
7. Service Quality and Customer Concerns
Service Quality and Customer Concerns
STM Cleaning Services strives to provide dependable and professional cleaning services. If a customer has a concern about the quality of a completed cleaning service, the customer should contact STM Cleaning Services as soon as reasonably possible after the service.
Customers should provide enough information for us to understand the concern, which may include:
• The service date and location
• The area or cleaning task involved
• A description of the concern
• Photographs, when reasonably helpful
• Any other relevant information
STM Cleaning Services will review reported concerns and determine an appropriate response based on the circumstances.
Any re-cleaning, credit, refund, or other remedy will be determined after review and is not automatically guaranteed.
8. Property Access and Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic communication, storage system, or method of transmitting information over the Internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
9. Damage, Breakage, and Valuables
Damage, Breakage, and Valuables
Customers should secure cash, jewelry, important documents, fragile items, collectibles, and other valuable or irreplaceable property before cleaning services begin.
Customers should inform STM Cleaning Services before service of any items that are already damaged, unusually fragile, improperly secured, or require special handling.
If a customer believes property was damaged during a cleaning service, the customer should notify STM Cleaning Services as soon as reasonably possible and provide information sufficient for the concern to be reviewed, which may include photographs or other documentation.
STM Cleaning Services will review reported damage based on the circumstances and available information.
10. Website Use
Website Use
The STM Cleaning Services website is provided for customers and prospective customers to learn about our cleaning services, request quotes, contact us, and access other information related to our business.
When using this website, users agree not to:
• Provide false, misleading, or fraudulent information
• Attempt to interfere with the operation or security of the website
• Attempt to gain unauthorized access to website systems, accounts, or information
• Use the website for unlawful, fraudulent, or abusive purposes
• Copy, misuse, or reproduce website content in violation of applicable law
STM Cleaning Services may modify, suspend, or discontinue portions of the website when reasonably necessary.
11. Third-Party Services
Third-Party Services
STM Cleaning Services may use third-party service providers to help operate the website, process payments, communicate with customers, schedule or manage services, and support other business operations.
These third-party services may have their own terms, privacy policies, and practices. STM Cleaning Services is not responsible for the content, availability, or practices of third-party websites or services that are not under our control.
Links to third-party websites or services are provided for convenience and do not necessarily constitute an endorsement by STM Cleaning Services.
12. Changes to Services and These Terms
Changes to Services and These Terms
STM Cleaning Services may update these Terms of Service from time to time to reflect changes in our cleaning services, business practices, website functionality, pricing or policies, or applicable requirements.
When these Terms are updated, the “Last Updated” date at the top of this page may be revised.
Changes will apply from the effective date of the updated Terms and will not change charges or service terms that were already specifically agreed to for a completed service.
13. Governing Law
Governing Law
These Terms of Service and any services provided by STM Cleaning Services will be governed by and interpreted in accordance with the laws of the State of Indiana, without regard to its conflict-of-law principles.
Any rights or remedies available under applicable federal, state, or local law remain subject to those laws.
Since STM Cleaning Services operates in Indiana, this keeps the governing-law section straightforward.
14. Contact Us
If you have questions about these Terms of Service, our cleaning services, or a service request, you may contact:
STM Services LLC, doing business as STM Cleaning Services
Email: [email protected]
Phone: (317) 844-6957
STM Cleaning Services provides dependable, high-quality residential and commercial cleaning services. We deliver professional, flexible cleaning solutions tailored to each customer's needs while creating clean, comfortable, and welcoming spaces.
Contact Us
Phone: (317) 844-6957
Email: [email protected]
Customer Service Hours
Monday – Saturday: 8:00 AM – 5:00 PM
Sunday: Closed
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